One of the many ways in which the internet powers individuals is the ability to take concerns public. Dave Carroll entrusted United Airlines with a $3500 guitar and they destroyed it. Fed up with bad customer support he decided to take his situation public. The speed at which information travels across the internet never ceases to amaze me. In just a few days this video was viewed over 2.5 million times. His Twitter feed has over 1,600 followers. That’s a lot of activity!
Dave heard back from United within two days:
Even the guitar vendor had to get in on the action:
Posted by J Ferfolja on July 18, 2009 at 1:16 pm
Thank you Dave for pursuing this issue to extent that you have. As a musician, I too have experienced harsh treatment at the hands of United Airlines. While travelling to a performance 2 years ago in Texas UA damaged my guitar. UA Customer service proved to be nothing more than an insurmountable barrier to any possibility for resolution